Privacy Policy

1. Introduction

Imaar Bank, headquartered in Libya, is a banking institution responsible for processing the personal data of its customers. The Bank collects, processes, and stores personal data in order to provide banking and financial services efficiently and professionally. Imaar Bank is firmly committed to protecting customer privacy in accordance with local legislation and relevant international data protection standards.

2. What Data Do We Collect?

To enable us to provide our banking and financial services, Imaar Bank may collect and process certain personal data related to you, depending on the nature of the banking relationship and requested services.

You may choose not to provide certain information; however, failure to provide required data may prevent us from delivering some services properly.

The data we may collect and process includes, but is not limited to, the following:

• Personal identification data: full name, ID number, passport number, date and place of birth, gender, nationality, email address, and contact numbers.
• Professional data: employer name, job title, business activity, company size, and tax residency.
• Banking data: account information, contract details, and financial transactions.
• Technical data: IP address, device and browser information, and login records for cybersecurity and protection purposes.

3. How We Collect Data

This policy applies to data collected directly from you or through third parties via the following methods:

• When using the Bank’s website and digital applications.
• During account opening and banking transactions.
• Information obtained from branches, partners, or regulatory and legal authorities in accordance with applicable laws.
• Information submitted through electronic or paper job applications.

4. Purposes of Data Collection

• Providing the banking and financial services you requested.
• Executing contracts and agreements concluded with you.
• Enabling access to digital banking services and electronic systems.
• Responding to inquiries, complaints, and instructions.
• Complying with legal and regulatory requirements issued by the Central Bank of Libya and other authorities.

5. Data Sharing

Imaar Bank does not share your personal data with any third party without your prior written consent, except where required by law or regulatory obligations, such as:

• Anti-money laundering and counter-terrorism financing requirements.
• International tax compliance (e.g., FATCA and CRS).
• Orders from competent judicial and regulatory authorities.

6. Data Protection

Imaar Bank applies the highest technical and organizational security standards to ensure the confidentiality and protection of personal data, including:

• Advanced cybersecurity systems.
• Strict access control and authorization policies.
• Regular monitoring and auditing procedures.

Bank employees and contracted parties are bound by confidentiality agreements and strict data protection standards.

7. How to Contact Us

For inquiries or requests related to privacy or personal data, you may contact us via:

• Email: info@imaarbank.ly
• Local phone: 0918680100
• International phone: +218 918680100

8. Security Tips for Customers

To ensure safe use of your banking accounts and cards, please follow these guidelines:

• Enable SMS notifications for all transactions.
• Keep your bank card within sight and never leave it unattended.
• Do not share your card number, PIN, passwords, or OTP verification codes with anyone.
• If you suspect any unusual activity, contact customer service immediately.